Most public bodies are looking in some way to drive more people to transact with them through digital channels. The Government Digital Service (GDS) have led the way in radical new designs than focus on user needs. They have recently launched a new Performance Platform that sets out a number of key indicators on their success. As they say

“The Performance Platform is an attempt to build an automated, accessible, and actionable tool to give service managers and other users the information they need to make public services better…… For a live service to pass the Digital Service Standard, it will need to be connected to the Performance Platform. We are working with service managers to ensure that this isn’t a tick-box requirement, but a useful tool for their work.”

Photo credit: Screengrab of gov.uk