Using behavioural insights to manage demand for public services

London aerial view

Drawing largely on behavioural insights, a  project carried out by the Housing team at the London Borough of Ealing supported by With The Grain, has seen a sharp fall in the number of families being placed in temporary accommodation by the Council. The main principles are now being scaled into the Council’s ‘business as usual’ approach. It has the potential to save millions and improve the wellbeing of hundreds of families.

You can view a summary review of With The Grain’s approach on their website.

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